Refund Policy

Effective Date: May 2, 2025

This Refund Policy applies to all purchases made through the SwishVPN platform. SwishVPN is a service operated by Swish World Group Inc, a corporation registered in the Commonwealth of Kentucky, USA.

Registered Address: 271 W. Short St, Ste 410 #1659, Lexington, KY 40507, USA

1. 30-Day Money-Back Guarantee

We want you to be satisfied with your SwishVPN experience. If you're not happy for any reason, you may request a full refund within 30 days of your original purchase.

2. Eligibility Requirements

To be eligible for a refund:

• You must request it within 30 days of your initial subscription purchase.
• You must not have violated our Terms of Service or Acceptable Use Policy.
• The refund must apply to your first subscription payment — not renewals or upgrades.

3. Non-Refundable Situations

We do not offer refunds under the following circumstances:

• Subscription renewals
• Accounts terminated due to policy violations
• Failure to use the service (non-usage is not considered grounds for a refund)

4. How to Request a Refund

To request a refund, contact our support team by email at vpn-support@swishhost.cloud. Include your account email, order ID, and the reason for your request.

We aim to process refund requests within 5 business days. Approved refunds will be credited to your original payment method.

5. Payment Disputes

If you initiate a chargeback or payment dispute through your bank or payment provider without first contacting us, we reserve the right to suspend your account while the issue is resolved.

6. Contact Information

For any questions about this Refund Policy or your eligibility, please contact us at:

Email: vpn-support@swishhost.cloud
Mailing Address: Swish World Group Inc, 271 W. Short St, Ste 410 #1659, Lexington, KY 40507, USA